FAQ & Troubleshooting

1. Go to chatgpt.com/plugins → Add → Add custom MCP server.
2. Name: HandleWise AI · Connection: https://earthdroids.com/mcp · Authentication: OAuth.
3. Tick "I understand", click Create as a plugin, then Continue with Google.

Authentication must be set to OAuth (not "No authentication"). Remove the plugin, add it again with OAuth, and sign in with Google when the HandleWise page opens.

1. Open Plugins → HandleWise AI → Refresh.
2. Start a new chat (older chats keep the old version) and turn HandleWise on with the + button.
3. Still missing? Remove HandleWise and add it again — your eBay connection and settings are saved and come right back.

Not yet — it's in review. Until it's approved, add it with "Add custom MCP server" as shown above.

Your device or Wi-Fi router remembers the domain's old address. It clears on its own within hours, or fix it now:

• Open an Incognito window (Ctrl+Shift+N) and try again.
• In Chrome: chrome://settings/content/all → search earthdroids → delete, then chrome://net-internals/#dns → Clear host cache.
• Restart your Wi-Fi router (unplug 30 seconds).
• Or turn on Chrome's Secure DNS → Cloudflare (1.1.1.1) in chrome://settings/security.

Same cause as above — your network is using an old address for earthdroids.com. Restart your router or turn on Chrome Secure DNS (Cloudflare), then try again.

• Close the tab and try the sign-in again — it's often a one-off.
• If it repeats: chrome://flags/#enable-quic → Disabled → Relaunch.
• Antivirus web protection (e.g. Norton Safe Web) can cause this — pause it briefly and retry.

Links are single-use and expire after 15 minutes. Start again from your AI assistant (or ask for your status to get a fresh link).

In your AI assistant, say Connect my eBay account, click the link, sign in on eBay's own page and click Agree, then come back and say done. HandleWise never sees your eBay password and only lists on your account.

Ask HandleWise for a fresh Connect my eBay account link and sign in again. If you removed HandleWise in eBay (Account → Third-party app access), you'll need to reconnect.

In eBay go to Account → Business policies, turn them on, and create one shipping, one payment and one return policy. Then try again.

Just tell HandleWise once, e.g. I ship from Beverly Hills, CA 90210.

Reply with the missing detail (e.g. Model is M185) and HandleWise will retry that item.

It creates a HandleWise folder with a Listing photos folder (one folder per item) and a HandleWise Listings spreadsheet that gets a new row for every listing — download it as CSV anytime (File → Download → CSV).

No. It uses Google's limited "drive.file" permission, so it can only see and edit the folder and files it creates. Remove access anytime in your Google Account → Security → Third-party connections.

Get a fresh setup link (ask for your status) and make sure you click Continue / Allow on Google's screen — if there's a checkbox for Google Drive, tick it.

1. Connect Gmail in your AI assistant (in ChatGPT: sidebar → Plugins → Gmail → Connect).
2. Email photos and a short note (what it is, condition, price) to your own Gmail with a subject starting HandleWise:
3. In your AI assistant, say done (or List my HandleWise emails).

Yes. Upload all your photos (or email them), then say done. HandleWise groups the photos into items, researches each one, lists them all and gives you one summary.

No — they're scheduled (7 days out by default) so you can check them first in eBay: Seller Hub → Scheduled. Want one live now? Just say so.

Your AI assistant researches the item and its fair Buy It Now price, with current eBay prices as a second opinion. If you give a price in your note, HandleWise uses yours.

Buy a credit pack on the Pricing section or ask How many credits do I have? for buy links. One credit = one listing; credits never expire.

After your first listing, ask your AI assistant to set up a scheduled task, e.g. Every morning at 8 AM, list my new HandleWise emails with HandleWise and send me a summary. You can manage scheduled tasks in your assistant's settings.

• eBay: Account settings → Third-party app access → remove HandleWise.
• Google: Google Account → Security → Third-party connections → remove HandleWise AI.
• ChatGPT: Plugins → HandleWise AI → Remove.

Email earthdroids@gmail.com from your account email and we'll delete your HandleWise data and tokens. See our Privacy Policy.